NutriLog AI — Refund & Cancellation Policy
Everything you can buy in NutriLog AI is a digital subscription sold through Google Play Billing. Google is the seller of record: it takes the payment, holds the subscription and issues any refund. We never receive your card, UPI or bank details, and there is no way to pay us directly.
No purchases are possible in the current release. Pro billing is switched off and no user has been charged. This policy is published in advance so it is in force the day the subscription opens.
1. Cancelling a subscription
You can cancel at any time, with no cancellation fee and no notice period:
- Open Google Play → Subscriptions (Play Store → your profile picture → Payments & subscriptions → Subscriptions).
- Select NutriLog AI, then Cancel subscription.
Cancelling stops the next renewal. Your Pro access continues to the end of the period you have already paid for, and then the account reverts to the free app — nothing is deleted, and every meal, weight and workout you have logged stays exactly where it is.
Deleting the app does not cancel a subscription. Cancel it in Google Play first.
2. Refunds
Refunds for a Play purchase are handled by Google under Google Play's refund policy. In short:
- Within 48 hours of the charge you can request a refund directly in Google Play and it is usually processed automatically.
- After 48 hours, request it through Google Play support, or write to us and we will ask Google to approve it on your behalf.
- An approved refund is returned by Google to the original payment method. Google's stated timeline is up to 4 business days for cards and UPI, and up to 10 business days for some bank and wallet methods — the delay is at the payment provider, not at Google or at us.
When we will ask Google to refund you
We support a refund request, in writing, in these cases:
- You were charged after cancelling, or charged twice for the same period.
- A payment succeeded but Pro never activated on your account and we could not fix it.
- A renewal you did not intend, reported within 7 days of the charge, where the Pro features were not meaningfully used in that period.
We may decline to support a request where the subscription was used for its full term, or where the account breached the Terms of Service — for example by sharing one subscription across accounts.
3. Free trials and promotional periods
If a plan is offered with a free trial, cancel before the trial ends and you are not charged. Cancel after the charge and section 2 applies. During a public test period Pro features may be switched on for everyone at no cost; that is not a trial and starts no billing. That has not happened: Pro features are gated today, and no subscription can be bought yet, so nobody has been charged anything.
4. Price changes
If we change the price of a plan, Google notifies existing subscribers before the change takes effect and asks them to agree. If you do not agree, the subscription simply ends at the next renewal — you are never charged a new price silently.
5. How to reach us
Email support@nutrilogai.com with the Google account email you used and the date of the charge. We reply within 2 business days. See also Pricing and the delivery statement.